You send me a message about your project ideas. I let you know about the process, timeline, price, and any other relevant information. Let's connect.
We agree on details and I send you a proposal, contract, and invoice. Once the contract is signed, your calendar slot is reserved. Payment in-full is due prior to your design week unless your total is above a certain amount (in that case, it's due before final delivery). Once the invoice is taken care of, I'll send you a link to your client portal (so futuristic sounding... huh?), which is where we'll keep all of the forms, mock ups, emails, etc. nicely organized.
I'll send you a pretty detailed questionnaire. We discuss styles, palettes, fonts, templates, and more, so that I can get a good understanding of what you'd like to see in your project. Pinterest is your friend.
I draw, doodle, design, edit, drink wine, and email you for feedback mid-design sometimes. We'll become BFF's during this process. I want you to be happy, so I will need your frequent input and feedback.
I'll send you a mock up (or 10) and ask you to give feedback. Then I'll take that and run with it.
We make changes. Changes to fonts, colors, sizing, positioning, etc. I don't mind tweaking until it's perfect. However, totally pulling a 180 will result in more time... which means more $. This is why your initial questionnaire is so important. We will probably camp out in the "review, tweak" cycle for a bit before it's exactly how you want it.
Your final design files, instructions, relevant color codes, and font names will be delivered to you via email (often a .zip file to compress sizes), either straight through email or via a Google Drive link (depends on sizes). Then we cheers with a virtual glass fo wine. You're finished!